Privacy Policy

Scope and information collected

When this policy applies

This policy applies to personal information Grillkoo Kaburra handles through this website, direct communications with us, reservation-related interactions, and in-person venue dealings where applicable. If you choose to make a table reservation, contact the venue team. This policy does not control how unrelated third-party websites or services collect or handle information.

Information you provide

The information we handle depends on how you choose to interact with us. You may provide information when you contact the venue, ask about a reservation, enquire about an event or private dining, or otherwise request assistance. Examples may include:

your name and contact details, such as an email address or telephone number;
details relevant to a reservation, event or venue request;
the content of questions, feedback or other messages you send to us; and
other information you choose to include so we can understand and respond to your request.

We do not treat these examples as a fixed or exhaustive list. The information relevant to one enquiry may be different from the information relevant to another.

Information generated by use

When you use this website, technical and usage information may be generated through normal site operation. Where collected, this may include information about your device, browser, IP address and interactions with the website. This information may help us operate and maintain the site. Please read the Cookies and online choices section for further general information about cookies and similar technologies.

How information is used

Responding to enquiries

We may use contact details and the contents of a message to respond to questions, requests and feedback you send to us. In some cases, a follow-up may be needed to clarify your request, provide useful information or help resolve an issue you have raised. This use is connected with your contact with the venue rather than an assumption that you want marketing communications.

Supporting reservations and venue arrangements

Relevant information may be used to support dining reservations, private-dining or event-related enquiries, and associated operational communications. Table-reservation enquiries are handled directly by Grillkoo Kaburra; use the reservation contact route to provide the details needed to confirm availability.

Operating and improving the website

Technical and usage information may be used to operate, secure, troubleshoot and improve this website and its visitor experience. Where applicable, cookies may support website functions and help us understand how the site is used at a general level. Further context about these technologies is available in Cookies and online choices.

Legal and safety

Meeting legal and safety responsibilities

We may use information where reasonably necessary to meet applicable legal, regulatory, security, fraud-prevention or responsible-venue obligations. This may include handling information to protect the venue, its visitors and its services, or to respond appropriately where a legitimate issue arises. These uses apply only where relevant and do not mean that we undertake surveillance or gaming profiling.

We may share personal information where this is relevant to the purpose for which it was collected or handled. Depending on the interaction, this may include sharing information:

with service providers that assist with operating services connected with the website or venue;
with the venue team where you choose to submit a reservation enquiry; or
where disclosure is required or permitted by law.

Where information is shared, the intention is to limit it to what is relevant to the particular purpose. This policy does not make an absolute statement that information is never shared.

Security measures

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. The steps appropriate to a request or service may vary with the nature of the information and the context in which it is handled.

No method of online transmission or storage can be guaranteed completely secure. We therefore encourage visitors to take care when sending personal information and to contact us if they believe information has been handled in a way that needs attention.

How long information is kept

Personal information may be kept only for as long as reasonably necessary for the purpose for which it was collected, to meet legal obligations, resolve concerns or maintain appropriate records. When information is no longer needed, it may be securely deleted or de-identified where appropriate. We do not set out fixed retention schedules here because the reasonable period can depend on the particular interaction and relevant obligations.

Cookies and online choices

Cookies and similar technologies

Cookies are small files or similar technologies that may help a website remember preferences, understand use and operate reliably. Depending on the website functions in use, these technologies may assist with basic site operation or help us review the visitor experience at a general level. This section should be read alongside any site-wide cookie controls made available to you. We do not identify individual cookie categories here unless their use has been confirmed.

Managing browser settings

You can usually manage or delete cookies through your browser settings. Browser controls differ, so refer to your browser’s own help information for current instructions. If you limit cookies, some website features may not work as intended or may not retain your preferences. Browser settings do not necessarily control the privacy practices of external services you visit from this website.

Practical note: Review your browser settings regularly if you share a device or want to change how websites remember preferences.

Access, correction and privacy concerns

Your privacy requests

You may contact Grillkoo Kaburra to request access to, or correction of, personal information we hold about you; to ask a privacy question; or to raise a concern about how information has been handled. To help us respond appropriately, we may need reasonable information that helps us understand your request and verify that we are dealing with the right person. The information needed will depend on the nature of the request. We do not promise a fixed response time or a particular outcome, but we will consider your enquiry carefully.

Updates to this policy

Grillkoo Kaburra may update this Privacy Policy from time to time. The current version will be published on this page with its effective date so visitors can identify the version that applies. We encourage you to review this page periodically, especially before providing information or making a request connected with the website or venue.

Effective date: 20 September 2026.